How do Asset Requests work?
In Brandkit 1 If you’re seeing a Request icon/button (rather than a Download icon/button), then the Administrators of the Brandkit account (as Standard Drinks™ have done in the example below), require that you make an Asset Request (rather than instantly Download).
Once your Asset Request is approved you’l be sent an email with a download link.
Why Requests at all?
Requests might feel a bit draconian, but it helps Brand’s who are concerned about incorrect use or over use of their assets, to protect their valuable intellectual property.
It will take you 1-2 minutes to make the Request and you will have to wait for an Admin to Approve your request and response time will vary, but typically within 1-4 hours.
While you’re waiting for a Request you’ll find it in your My History page accessible from the User icon in the main Nav bar. Lets face it - you’re getting this content for free - the price is just your registration and the request. We think that’s a bargain!
How to make a Request
Step 1: Find the Asset or Assets you want to Request.
Step 2:Click the Request icon (raised hand) below a single Asset in search results.
![](https://downloads.intercomcdn.com/i/o/72348665/f986a2c2eca5e96e19046e0d/docs-request-button.png)
The Request icon looks like a raised hand.
Step 2 cont… Or Select multiple Assets and click the Request button in the Basket.
![](https://downloads.intercomcdn.com/i/o/72348904/31b45bfc66f3f3b5893e4ec8/docs-request-batch.png)
You can also select several Assets and request them all at once from the Basket.
Step 3: Request Form
When you make a Request you will need to complete the Request Form as seen below.
You will need to answer 2-3 intended use questions typically (each account can customise these questions), that enable the Admins of the account to make a determination* to Approve or Decline your request.
Sometimes Admins may reach out to you for clarification by email or phone - so it’s helpful to ensure your User Profile is up to date.
![](https://downloads.intercomcdn.com/i/o/72349018/27d6c02163b949c54542d19b/docs-request-form.png)
This Request Form example shows two intended use questions.
Step 4: Admins Approve or Decline your request
Once you complete the form and submit the request, Account Admins will be notified to review your request.
Step 5: Download your approved files.
If the Request is Approved
You’ll receive an email with a link to Download the Requested Files.
Note: Sometimes (if you requested a batch of files) Admins will remove Assets from your request and then Approve the rest.
<img src="https://downloads.intercomcdn.com/i/o/72352757/b9917ca91ed557d1d71c7d7f/docs-request--approved-email.png" />
Once you click the Download button in the Approved email, you’ll be taken to a simple web page where you can download the files. Note that you’ll have to reconfirm the terms and privacy policy acceptance to activate the download.
![](https://downloads.intercomcdn.com/i/o/72353195/13ded395cf1172712cc7d309/docs-file-pickup.png)
File Pick Up page where you download the Approved files.
If the Request is Declined
You’ll receive an email advising you that the request is declined, usually with a comments or notes about why or what you can do next.
Happy branding :)
How do Asset Requests work?
Some users must request assets before being able to download.