This sometimes happens when the camera was rotated when the image was taken originally and the device's software has not compensated for the rotation and therefore the metadata of the image file has the orientation set incorrectly.
You may not have noticed this before because in some software such as Apple Photos, when you rotate an image, you're just doing it in the application and it doesn't actually alter the original stored image file.
To fix
On a Mac
Download and open in Preview (on your Mac)
Rotate 360 degrees in Preview.
Resave
Upload again as a New Version
Fixed.
On a PC
Open in Photoshop
Check Rotation and adjust of necessary
Resave
Upload again as a New Version
Fixed.
Note: Rotating an image in some applications doesn't fix the issue when you download and upload somewhere else - such as an image uploaded and rotated in Apple Photo - which when moved to another system like Brandkit - reverts to it's original rotation.
Uploaded images are sometimes incorrectly rotated as landscape instead of portrait or vice-versa.
Asset typepostID113961Word count165 words
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