Support Plans

We want our customers to be successful, save time, and grow their brands. The level of support tailored to your Edition.

Standard Support

Included in Starter, Guidelines & Team Editions

Email/Phone/Chat support
Self-serve Help Centre
Standard SLA

Pro Support

Included in Pro Editions

Email/Phone/Chat support
Self-serve Help Centre
1:1 Video Call Support
Custom Design Support - including free of charge simple Change Requests
Paid Change Requests
Standard SLA

Enterprise Support

Included in Enterprise and Public Sector Editions

Email/Phone/Chat support
Self-serve Help Centre
1:1 Video Call Support
Custom Design Support - including free of charge simple Change Requests
Paid Change Requests
Partner Network Support
Enterprise SSO Support
Integration Support
INFOSEC Security Assessments Support
Priority SLA

Naturally there exceptions to every great plan, and we never want to leave our customers in the lurch. So if you need some help that might not be covered in your support plan, please always reach out and ask for help.

support@brandkit.io

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