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Support Plans

We want our customers to be successful, save time, and grow their brands. The level of support is tailored to your Edition.

Standard Support

Included in Starter, Guidelines & Team Editions

  • Email/Phone/Chat support
  • Self-serve Help Centre
  • Standard SLA

Pro Support

Included in Pro Edition

  • Email/Phone/Chat support
  • Self-serve Help Centre
  • 1:1 Video Call Support
  • Custom Design Support - including free of charge simple Change Requests
  • Paid Change Requests
  • Standard SLA

Priority Support

Included in Advanced Edition

  • Email/Phone/Chat support
  • Self-serve Help Centre
  • 1:1 Video Call Support
  • Custom Design Support - including free of charge simple Change Requests
  • Paid Change Requests
  • Partner Network Support
  • Enterprise SSO Support
  • Integration Support
  • INFOSEC Security Assessments Support
  • Priority SLA

Naturally there exceptions to every great plan, and we never want to leave our customers in the lurch. So if you need some help that might not be covered in your support plan, please always reach out and ask for help.

support@brandkit.com

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