Users has not received registration email

Sometimes for whatever reason, a prospective User doesn't or can't receive emails sent from Brandkit, when you invite them to register as a user, or when Brandkit sends an email validation link (triggered by a self-service registration).

Brandkit provides 2 options to help you get users on board.

First check email.

Double check you have the correct spelling and format of the users email address.

Option 1: Resend invitation

  1. From the main menu in Admin click Users > Manage Users
  2. Find the user concerned by entering all or part of their email address in the search box. Check the email is entered correctly and is valid.
  3. Once you've found the user, you should see a Resend link at the right side of the line. Click the Resend link to resend the User Invitation Email.

Note the email will come from your Brandkit email from name, but the actual from address will most likely be

Option 2: Copy and paste a unique Validation URL into your preferred communication application

  1. From the main menu in Admin click Users > Manage Users (Beta)
  2. Search for the User
  3. Click the View Details button on the right hand side of the User record to display the users information.
  4. Click the Resend Confirmation tab
  5. Copy and Paste the link to your preferred communication application  (e.g. SMS, Your own email system, etc)
  6. Copy and Paste the link to your preferred communication application.
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Once the user clicks or opens the URL in their browser they will be able to complete registration, as if they clicked the link in the standard email.

Note: that this is option is in Beta at the moment and only available from the new Manage Users Beta screen.


If both those option fail, we recommend you ask the user to contact directly, who will be happy to assist.

Happy branding :)


Users has not received registration email

How to help users complete registration when they don’t get either a Users Invitation email, or User Validation email. (Admins only)

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Statistics above last updated 1 March 2024