Why doesn’t the image conversion option appear when downloading?

Image conversions use preconfigured sizes to provide a downsized web ready image to download instead of the typically much larger original file. Each image may present one or more conversion option depending on account configuration.

Default conversion is: 1280px (longest dimension) jpg or png.

The main benefit is need to only store the original high resolution file.

However if the conversion option doesn't appear when downloading, here are typical reasons why:

  1. Conversions are only available on single asset downloads

    Not in batch downloads from the basket.

    Simply navigate to the asset grid or an asset detail page and download from either - but inly one asset at a time.

    Also note: If Brand Guidelines are auto-attached - the presence of the extra file will prevent the conversion from appearing. Just remove the Guidelines from the download form to display the Conversion options.

  2. Your original file is not big enough.

    In the case of the default conversion at 1280px, if your original image is less that 1280px on the longest dimension, then the button to download the converted image will not appear.

    The Original file must be larger that the converted size you have configured in the account for the conversion option to appear.

    You can have several conversion options (although we recommend only 1 or 2 to keep things simple) for your account if you wish - contact support@brandkit.io or your account manager if you want to add a new conversion.

Happy Branding :)


Why doesn't the image conversion option appear when downloading?

Asset type post
ID 113913
Word count 243 words


Licence Worldwide Paid and Unpaid Available to anyone for royalty free use in paid and unpaid media worldwide, provided Brandkit benefits from such use, with attribution required to the named Credit, when a Credit is provided.
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Statistics above last updated 1 March 2024