Q: Can I cancel my account?

Yes - you can cancel your account at anytime whether an Annual or Monthly subscription.

Note the following, when you cancel.

• Termination Date: When you cancel, the termination date will be the date your next invoice is due. That means when you cancel you can choose to use up any paid subscription period and the account will be closed on the termination date, or you can choose to close the account immediately. e.g. If we invoice you on the 5th of the month, your termination date will be the next 5th of the month, or if we invoice you on the 1st January 2022 , and you cancel in June, the termination date will be 1st January 2023.
• Monthly Subscriptions: Monthly subscriptions are invoiced in advance (in most cases), and so when you cancel your account, you won’t see another invoice from us (unless there are overages), nor will we issue a credit for the period between the date you cancel and the termination date. If your superscription is invoiced in-arrears, we will send a final subscription invoice for the period, from the last invoice date to the termination date.
• Annual Subscription: Annual Subscriptions are a 12 months committment and paid in advance, and so you won’t see another invoice from us, nor will we issue a credit for the period period between the date you cancel and the termination date, unless you cancel within the first 3 months of any annual period, in which case we’ll refund 50% of any prepaid annual subscription.
• 30 Day Money Back Guarantee: If you cancel your account within the first 30 days (for any reason whatsoever), we’ll refund you any paid subscription entirely, excluding any invoiced or paid setup or design fees.
• Overages: Irrespective of whether you are on a Monthly or Annual Subscription, any Overage, due for any period, prior to the termination date, will be charged in retrospect on the termination date.
• What happens to your content after cancellation: Your account will be made inactive on the termination date, or earlier if you request the account is closed earlier. Once the account has been made inactive, we will jeep your data and files securely stored for 30 days, before permanently deleting them.