Contact Us

Contact FAQ

Who is Brandkit?

Brandkit is a cutting-edge Brand Management System (BMS) and Digital Asset Management (DAM) platform that specializes in helping businesses manage and distribute their brand assets effectively. Here are some key points about Brandkit:

• Founded in 1994: Brandkit was the first platform designed to host a complete brand system, integrating brand narratives, guidelines, visuals, and media files into a self-serve digital toolkit.
• Cloud-based Solution: It offers a Software-as-a-Service (SaaS) platform that allows businesses to curate, manage, and distribute brand resources, ensuring consistency across all communication channels.
• Customizable Brand Portal: Brandkit combines a customizable brand portal with features for managing files, posts, and links to external media, all in one unified system.
• Unique Features:
  • Brand Guidelines Auto-Attachment: Automatically attach brand guidelines to relevant assets.
  • Large File Transfers: Built-in capabilities for transferring large files.
  • Fully Customisable: Fully customisable Brand Portal layout and design, along with a cyustom domain.
  • More than just files: Brandkit support digital assets/files but also posts (written natively in Brandkit) plus links to external media.
  • Content Syndication: Brandkit uniqely has a feature where accounts can securely syndicate contenet assets betwwen acounts.
  • AI Knowledge Base: Brandkit uniqely has a feature where we automatically generate AI friendly knowledge sources in plain text formats.
• Target Audience: Brandkit is particularly useful for creative agencies, specialist resellers, and destination brands, offering a bespoke digital brand toolkit.
• Focus on Customization: Users can choose from default designs or request custom looks that reflect their brand identity.

For more information, you can reach out via email at hello@brandkit.io.

Q. Where is Brandkit head quartered?

Brandkit Limited is a New Zealand registered company (NZBN:9429038789045). Our headquarters is Auckland, New Zealand. However we mostly work remotely, so some team members are based elsewhere, or are travelling.

Q. What are your office hours?

We're open for Sales and General enquiries from 8am to 10pm NZ Time, Monday to Friday (GMT + 12hours). 24hours by 7 days for support.

Q. How do I get support or help?

You can find self-help docs and guides here. You can call us by phone, but generally emailing support@brandkit.io is the best bet. Or you can schedule a video call for support and screen-sharing here.

Q. Who do I contact if I have an accounting, invoicing or billing issue?

Please contact our accounts team, by emailing accounts@brandkit.io

Q. Who do I contact if I have a problem with a data privacy issue?

Please contact our Date Privacy Officer team, by emailing dpo@brandkit.io

Q. Is Brandkit down or is it me? What's the quickest way to check the status of the Brandkit platform?

The best, fastest way to find out, is check our status or follow us on AppSignal brandkit.appsignal-status.com, where we post status updates. If you can't use Twitter please email support or phone us.

Q. Do I need any special software to attend a Demo or Training or Support Video Call?

No, we use Google Meet for video calls. This service runs entirely in your web browser (modern web browser required), you don't need any special software.

Q. How do I postpone, or cancel a video call?

In your Calendar, you should be able to decline the meeting or move it. If in doubt please email us with your original meeting date and time, and when you'd prefer to meet.

Q. What if I can't find a suitable time or date in the appointment calendar?

Please email or call us directly to schedule a time with you manually.

Q. How do I buy/purchase Brandkit?

If you are ready to purchase Brandkit, you should book a Demo and discuss your purchase options with our team, or you can email us directly here team@brandkit.io.