OM4.3: Admin > Users > Requests

Overview

Requests is where you manage Download Requests from people who want to download but do not have Request permissions rather than Download permissions for certain Assets.

Navigate to Admin > Users > Requests

How access requests work

If you have User Roles configured with Request rights on some Vaults, those users cannot self-serve download Assets in those Vaults - but instead can Request.

These Requests are sent to Admins for review.

Admins review each Request and either Approve or Decline it. In Addition Admins can Approve individual Assets in the Request, When a Request is approved - Brandkit sends an Asset Transfer with the approved Assets.

When a Request is declined and email is sent to the requesting user, advising that the request was declined. Admins can add an optional message to that email.

Reviewing a request

1. Open the request from the list
2. Review the requester’s details and any message they included
3. Choose an action:
   • Approve — sends File Transfer of the requested Assets.
   • Decline — declines the request and emails the User. An optional message can be sent to the requester.

Configuration

To configure whether Requests are enabled and how the request form behaves, go to Admin > Settings > User Roles > Role.

Options include:

• Enable or disable Requests per Vault per Role
• Add an optional Request Form with additional questions for the user when requesting.
• Individual Admins can opt out of Request notifications in their User Profile.

Tips

• Pending Requests also appear in Admin > To do > Pending requests for a quick overview.
• The Download and Share permission should be disabled when enabling the Request ability in a User Role (Admin > Settings > User Roles > Role)