OM5.4: Admins > Reports > Downloads & feedback
Two reports covering download activity and user feedback scores.
Navigate to: Admin > Reports
Downloads
A tabular report of all download activity across your account.
Admin > Reports > Downloads
Each row shows a download transaction with a Download ID, date of download, the user (email) who downloaded it, Asset count, and any custom form data submitted.
Filter by date range and download as CSV.
Use it to audit download activity or investigate specific download events.
Feedback
A tabular report of user feedback scores and comments collected after downloads.
Admin > Reports > Feedback
Each row shows the user, their feedback score, any comments left, and the date. Filter by date range and download as CSV.
To enable or configure the feedback survey shown to users after downloading, go to Admin > Settings > Feedback survey.
NPS or CSAT
Feedback surveys are available as either 0-10 NPS or 0-5 CSAT options.
Plus you can add custom questions and set a survey interval. Navigate to: Admin > Settings > Feedback survey to configure.
OM5.4: Admins > Reports > Downloads & feedback
Downloads and Feedback reports. Downloads logs every download (Download ID, date, user email, asset count, and any submitted form data) with date-range filtering and CSV export for auditing. Feedback captures post-download user scores and comments (user, score, comments, date), also filterable by date and exportable as CSV. To configure the feedback survey, go to Admin > Settings > Feedback survey; surveys can be NPS (0–10) or CSAT (0–5), with optional custom questions and a configurable survey interval.